Studio Policies & procedures
When reserving time for your appointment, Laura Melissa commits to meet with you at a scheduled time and eagerly anticipates and prepares for your appointment. Other clients often want to schedule an appointment for a time that has already been booked, and she is unable to accommodate them because of her prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you. She understands medical emergencies do happen and sensitivity is shown in such situations.
When reserving your date, book accordingly. A credit card on file is required to book and reserve your makeup, skincare, or hair removal session. A $30 cancellation fee will be charged per hour for all no-shows or same day cancellations. Because your appointment time has been blocked off & Laura Melissa's time has been retained, this fee is NON REFUNDABLE and cannot be transferred to a different date.
If you do not want to provide your credit card information, then a $30 cancellation fee per hour is required to secure your appointment. This fee will go towards your session and will be deducted from your balance at the conclusion of your appointment. Payments are accepted via Credit Card, Cash App, and Cash.
These are the only accepted methods of payment. Credit Card and Cash App payments are subject to a 3.5% + $.15 or 2.75% transaction fee respectively. Cash is encouraged to eliminate this additional transaction fee.
All cancellations must be made 24 hours prior to scheduled appointments. The credit card on file will be charged a $30 non--refundable or transferable cancellation fee per hour that was scheduled. For those who provided a $30 cancellation fee upon booking, this fee is forfeited and non-refundable or transferable. In-house makeup applications may be substituted for a facial or hair removal service as long as the service (including preparation time) does not exceed time allotted for appointment and is at the discretion of Laura Melissa.
For Laura Melissa to accommodate you and other patrons on time, she respectfully asks that you be on time for your appointment. If you are running a few minutes behind, please contact the studio via phone call or text message. Each service requires a certain length of time and will NOT EXCEED the time limit. Clients over 15 minutes late are subject to appointment cancellation and rules thereof. In the case Laura Melissa is able to accommodate lateness; she reserves the right to start the next client first who is on time for their appointment.
Laura Melissa kindly asks that you advise her of any illness, injury, or changes to your health status prior to any services being conducted. Those with contagious illness or viruses such as cold, flu, covid-19, pink eye, sties, cold sores, etc., cannot be serviced.
Upon entering the studio, you will be asked to wear a facial mask. Disposable face masks are available for purchase for $1.00. If your service does not require Laura Melissa to touch your face, the mask must be worn at all times. The removal of the facial mask is allotted at the exact time of hand to face contact. Laura Melissa is committed to wearing a face mask and/or shield at all times in efforts to protect against any bacteria or virus.
Laura Melissa Makeup & Skincare Studio is dedicated to ensure cleanliness in every aspect by thoroughly sanitizing & disinfecting the studio and implements. This is done daily and in between every client. Products and solutions are all state and CDC approved.
It is your responsibility to notify Laura Melissa of any known allergies or sensitives upon booking. All tools, implements, & products are kept sanitary and are sanitized between every service. Makeup or cosmetic products used are hypoallergenic. Facial clients must complete an online consultation form prior to being serviced. Any skin condition should be reported by the client to Laura Melissa prior to the service and, if need be, a sample test may be performed on the skin to test reaction. Client must agree to release Laura Melissa & Laura Melissa Makeup & Skincare Studio from liability for any skin complications due to allergic reactions.
Outside food is strictly prohibited inside of the studio. Additionally, please do not discard any outside food in studio’s trash receptacles.
Due to safety reasons, limited space and special attention to you the client, only the person receiving service is allowed in the studio space. This includes children and pets.
Laura Melissa Makeup & Skincare Studio is a Michigan based business and understands that inclement weather conditions are a possibility, particularly during the winter season. Oakland county school closing information serves as a guide for such times.